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Terms & Conditions

Acceptance of Terms

These Terms & Conditions are applicable to all people using Rapidhomedirect.co.uk. Please read them carefully as by using the site or placing an order you are bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use this site. We reserve the right to change these terms and conditions periodically and it is your responsibility to ensure that you check for any changes made. Your continued use of this site after any changes indicates your acceptance of the changed terms.

Registration

When you place an order with Rapidhomedirect you will be required to enter a valid e-mail address in order to receive confirmation e-mails regarding your order. This e-mail address will be used to create a user account that is individual to yourself and can be used to speed up any further orders you wish to place with Rapidhomedirect. You will also be required to provide a password to ensure the security of your account. Do not let anyone else have access to this password and if you think that someone may have access to this password please contact us at webmaster@rapidhardware.com and we will reset your password for you to update. Passwords are never viewed by Rapid staff and we will never ask you for your password.

Delivery Agreement

Our standard delivery time is 7 working days however we endeavor to have most orders with you in 5 working days. Some products have an extended delivery time as they are delivered direct from the manufacturer and the estimated delivery time for these items will be indicated on the product description.

Ordering

Your order is placed when you press the confirm button in the checkout once you have entered your delivery and payment details. At this point your order is not considered to be accepted and enters our order processing stage where further security checks will take place if necessary. If there are any problems with your order at this point we will contact you to advise.

Once your order has been dispatched you will then receive a confirmation e-mail and it is this correspondence that constitutes an agreement to accept your order.

Your order may be cancelled for reasons including but not exclusive to the following;

Products ordered are unavailable or unsuitable to dispatch.

For any reason you do not comply with these terms and conditions at the time of dispatch.

Telephone Orders

Telephone orders are processed in store however at this time we can only deliver store orders locally and as such we may not be able to accept your order if it is outside our delivery area.

Returns

We offer an exchange or refund on perfect and unused products returned within 28 days of purchase. Please contact our customer services department with your order number and we will provide a returns reference number.

Refunds/Exchanges

We're happy when you're happy!!!

Instore : In addition to your statutory rights, if you return goods within 28 days of purchase together with your receipt as proof of purchase we will exchange the goods or refund the amount you paid. Goods returned must be in a saleable condition in its original, undamaged packaging.

Online : We are more than happy to refund or exchange any faulty items, however, this can only be dealt with through our internet site and cannot be completed instore.

Faulty Goods

We make every effort to ensure that your item reaches you in the best possible condition. However, If you have received an item that is faulty or damaged in transit, please contact us at webmaster@rapidhardware.com or telephone 0151 708 2000 as soon as possible and we will investigate the problem further.

Cancellation Policy

You can cancel your order at any time before you receive your goods by confirming with an email to our customer services team. Once you have received your goods you have 28 days in which to cancel your order and return the goods for a full refund of the purchase price. Goods must be returned unused and in their original packaging in a sellable condition. Please contact our customer services team for a returns reference number. Your refund will be processed once we receive the goods back and they have been fully inspected by our returns team.

In order for Rapid to continue to offer great products at great prices, we will only cover the delivery cost to return an item if it fails to comply with your statutory rights.

Customer Feedback

We welcome customer feed back concerning our products and services, please direct your comments to info@rapidhardware.com. We will respond to your enquiry as soon as possible. (Please allow up to 72 hours to reply)

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We are registered under the Data Protection Act.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not pass any of your details email to any other trader or organisation. We will give you the chance to refuse any marketing email from us in the future if you inform us at the time of placing any order.

The type of information we will collect about you includes:
your name
address
phone number
email address

We will never collect sensitive information about you without your explicit consent.br/>The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If you have any questions/comments about privacy, you should email us.

If you have any queries please send them to webmaster@rapidhardware.com.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Security

If you believe that your card has been fraudulently used on our site or that your password is known by another, please ensure that you inform us immediately.

Availability

Every effort is made to ensure that the items that we feature on our website are in stock. However, in the unlikely event that a product becomes out of stock or unavailable, we may take steps to contact you either by e-mail, telephone or letter to advise. You are then entitled to cancel your order completely, exchange for a different product or if the item is temporarily out of stock, if you wish, wait for the item to come back in stock. Alternatively if we believe that the item you wish to order will not be replenished we will cancel your order and inform you.

Description

All reasonable care has been made to ensure that the product description and specification is correct. We endeavor to keep all of the information held on this site up to date and accurate.

Pricing

Prices are inclusive of VAT and all prices are stated in pounds sterling.

In this event of an incorrect product price, we reserve the right to cancel the order and provide a full refund and notification by e-mail.

The RRP prices that are advertised with some items are the suggested price from the manufacturer.

If we refer to a product’s price and show what the previous selling price was, the item will have been offered for sale either in our store or on our web site for that price for a period of 28 days within the previous 6 months.

DOORS AGREEMENT TERMS & CONDITIONS

The Customer agrees to purchase and have installed and Rapid Hardware agrees to supply and install p.v.c. Doors. No variation in design can be accepted after the manufacturing has commenced.
The Customer will have the responsibility to obtain any necessary planning permission required unless agreed otherwise in writing by Rapid Hardware.
It shall be the responsibility of the Customer to inform Rapid Hardware if the property is a conservation zone or is a listed building.
If during the work a problem of a structural nature becomes apparent (and which could not have reasonable been foreseen by Rapid Hardware) then Rapid Hardware shall have the right to obtain advice from a structural surveyor (at the Customer's expense) with the recommendations to be implemented by the Customer as soon as practicable to enable Rapid Hardware to proceed with its works.
Rapid Hardware will use its best endeavours to adhere to any delivery period quoted to the Customer but time shall not be of the essence of the contract and Rapid Hardware shall not be liable in any respect for any delay in the installation caused by reasons beyond the Companies control nor for any resulting consequential loss.
You must ensure that alarms, door bells, telephone and any other wires are removed before the day of installation. Rapid cannot carry out such work and the final responsibility for re-installation shall rest with the Customer.
Rapid Hardware will use all reasonable care in the removal of existing windows and doors, but cannot be held responsible to damage or disturbance to internal or external brickwork, decorations, tiles etc. However, rendering and plasterwork will be made good as long as existing fabric is in good condition. Rapid Hardware cannot agree to match existing finishes.
The fitting of double glazing units may not in itself reduce or eliminate condensation and no such guarantee can be given.
Rapid Hardware guarantees to repair or replace free of charge defective goods as follows :-

a) Door frames 5 Years

b) Double glazing units 5 Years

c) Hardware 1 Year

Fair wear and tear, adjustment and accidental damage is not included and the guarantee is subject to maintenance being carried out by the Customer in accordance with Rapid Hardware's recommendations.
This contract is binding on both parties and is not subject to cancellation. Rapid Hardware does however reserve the right to cancel this order if upon receipt of the survey working details, and after due consultation with the Customer, we consider that satisfaction is not likely to be achieved with the installation.

Payment methods

We accept the following:
Visa
Mastercard
Solo
Switch
Delta
Electron (Please note we cannot accept this card for orders containing dangerous objects)

Rapid is the trading name of Rapid Group Holdings Ltd. Our registered office is at Williamson Square, Liverpool City Centre, L1 1EA

Company No. 1033125 VAT Registered No. 727133546

Our Liability

For customers benefit there may be some links to external websites providing information relevant to the product advertised. In this case we accept no liability for the content of these sites.

From time to time we may have advertising from other companies on our site. It is the responsibility of the advertising company to ensure that any adverts are correct and legal and Rapid accept no liability for any errors or faults.

Statutory Rights

The above terms and conditions are not intended to replace or compromise your statutory rights

WEEE regulations

Rapid Group Holdings abide by the WEEE regulations by assisting household users dispose of WEEE at end of life. For further information, please download this pdf.

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